NU TECH Mowers | Privacy Policy
Privacy Policy at Nu Tech Mowers Pty Limited
Nu tech Mowers is committed to protecting the privacy of individuals who interact with our company. This document details our privacy principles and how we handle personal information.
Information Collection
Nu tech Mowers collects and securely stores personal information such as your name, address, phone number, credit card details, email, age, gender, and occupation. Occasionally, we may take a photograph or video of you for specific purposes. We use advanced security measures to protect your information.
Use of Your Information
Your information is essential for providing services, processing payments, and ensuring security. You may choose not to provide certain personal details, but this may limit the services and payment options we can offer you.
We may share your information with third-party organizations like credit reference agencies when necessary. These organizations are required to treat your information with the highest level of security and confidentiality, and it will only be used for the intended purpose. We will not sell or trade your information without your explicit consent.
Access and Correction of Information
We encourage you to notify us of any changes to your personal details to keep our records accurate. You can contact the privacy officer at Nu tech Mowers to access or update your information.
We may occasionally inform you about our new products or services. If you prefer not to receive these communications, please let our privacy officer know.
Cookies and Online Tracking
Our website uses third-party services like AdRoll, which place cookies on your browser for targeted advertising and analytics. You can opt out of such advertising by following the instructions on the Office of the Australian Information Commissioner website.
Timing for Access to Information
Nu tech Mowers will make all reasonable efforts to provide you access to your personal data within 30 days of your request. For straightforward requests involving a small amount of information, we aim to respond within 14 days.
Addressing Privacy Concerns
Overview
At Nu Tech Mowers, we understand that privacy is a significant concern not only for us but also for our customers and other stakeholders. We are committed to safeguarding the personal information we hold. This commitment aligns with:
Our legal obligations under the Privacy Act 1988 (Cwlth) Our ethical and business responsibilities Our service commitment to you Effectively handling privacy-related complaints is a priority for Nu Tech Mowers.
Guiding Principles for Complaint Handling
When dealing with privacy complaints, Nu Tech Mowers adheres to the following principles:
We treat every complaint seriously. Complaints are handled promptly and confidentially. Filing a privacy complaint does not affect your ongoing obligations or commercial relationship with Nu Tech Mowers.
Eligibility for Filing a Complaint
If you have provided personal information to Nu Tech Mowers, you are entitled to:
- Lodge a complaint
- Request an investigation into your complaint
- Have your complaint managed according to Nu Tech Mowers’ privacy complaints policy
Defining a Privacy Complaint
A privacy complaint relates to any concerns you have about how we manage your personal information. This could include:
- How we collect your data
- How we store your data
- Our use or disclosure of your data
- Our process for providing access to your data
Filing a Privacy Complaint
Nu Tech Mowers prefers resolving issues locally when possible. If you have a complaint about our privacy practices, please contact Nu Tech Mowers’ privacy officer.
All complaints are recorded in Nu Tech Mowers’ database or complaints register.
You can file your complaint orally or in writing. Typically, Nu Tech Mowers’ privacy officer is your first point of contact for discussing or resolving the issue. If you are not satisfied with the resolution, the matter will be escalated to higher management.
